In an age where everything is largely influenced by the Internet, there are even companies that have never come across their customers directly and therefore, they still rely on the customer care services. Though you never have met your consumers face to face or even talked to them directly over ...

What you do when a phone rings? You definitely pick the phone and answer someone on the other end. But, these days; almost every business uses PBX systems. These PBXs systems have a menuing system in place to answer incoming calls in an automatic way. This enables the callers to direct themselves...

About 70% business callers are kept on hold according to a study. You may be more likely to have been kept on hold once or twice in your life when you make a call to a business. This is why like other persons; you hate to be kept on hold during a business call. Though the average duration of the ...

You do not have to be telephone technician or IT specialist if you are willing to put an on hold message in your phone system. For this particular reason you do not actually need to know much about your phone systems. An on hold message service provider will ask you some basic question that will ...

The tight economical situation has made the business owners more discerning about where to invest their advertising dollars so that they can achieve the best return on their investment. While there are many traditional media where they can put up advertisement for a fixed sum of money; but the qu...

Given the choice between listening to Celine Dion or silence what will you choose? A customer will surely put down the phone when kept on hold for few minutes if silence prevails on the other side. It is utterly boring and frustrating at times; but businesses cannot afford to loose their customer...

If you have a successful business, it is likely that you receive lots of unavoidable calls. This is the reason why try hard to respond every call. However, though you try it hard, you get to put callers on hold. They call your business for many reasons such as to know the pricing, the status of t...

You always try to use little extra reach in order to expand your business. In doing so, you try to reach new clients or customers. Sometimes, you try to develop the products and services of the existing products that you offer to your current customers. It is possible as well that you try both of...

There are different types of people who make calls to your company. Some are new to your organization who wants to talk to your representative; others are regular customers who call your company frequently and want to reach their representative as quickly as possible without wasting time in liste...

On-hold messages are a great marketing tool for any business. This tool helps keep callers entertained while being kept on-hold. With professionally recorded messages, you can promote your product and service and most importantly your brand to every caller that calls your business. At the same ti...